This warranty covers your KubeOne control station for three years.*

After the first three years your KubeOne control station is still covered under our limited lifetime warranty

Parts and labor are covered for three years from the date of delivery. 

We are glad to provide service on your KubeOne for the life of the product.

Please see below for service request deductibles, and details for units purchased before 3/03/2019.

 

This device is meant to reach a high temperature. Do not leave the heating element on when you are not around, that is irresponsible even with an automated timer. This device can get extremely hot and cause combustion and serious burns if used improperly, we warn you to use them strictly to our guidelines. Don’t touch the heating element, it’s hot. Don’t submerge the heating element or any part of the KubeOne control station in liquid, liquids ruin electronics. Because AugustHaus LLC cannot control how this product will be used we will not be liable for incidental or consequential damages.

 

Please note this warranty does not cover expendable parts (if supplied), this includes but is not limited to:

 

- Heating elements

 

- Quartz

 

- Other glass items

 

Please see below for more details.

 

Warranty of any kind is void if the following are evident upon receiving the unit for inspection:

 

- Excessive physical abuse

 

- Damage due to negligence

 

- Water damage

 

- Tampering with the cabinet closure in any way

 

- Burn damage related/but not limited to: resting a hot banger on the KubeOne, resting the heating element in an unsafe manner, etc.

 

- Usage of a third-party heating element.

 

We do not warrant the use of our product with any illicit substances.

We do not warrant the use of our product with other brand heating elements

With proof of sale, your KubeOne control model holds a limited lifetime warranty, with a three year warranty for parts and labor. This unit is not warranted if these guidelines(“Terms and Conditions”) are not followed. If the unit is found to have broken the Terms and Conditions as outlined, we will inform you of any costs before service.

 

Limited Lifetime Warranty

Once outside of the three year parts and labor warranty, you will be charged a deductible pertaining to the repair needed, not to exceed $100.* 

 

All services performed must be paid for in full before return of a repaired product. This only applies if your unit is found to have not adhered to our guidelines.

We will first attempt to repair your KubeOne. If the unit is not able to be repaired, we will contact you and replace your unit with a similar unit of equal or greater cost.

 

 

Heating Element Terms and Conditions

Warranty of any kind is void if the following are evident upon receiving the unit for inspection:

 

- Excessive physical abuse

 

- Water damage

 

- Oxidation due to exposure to unsafe temperatures

 

 

Cord Management

- Please be sure not to twist the heating element cable. Inside of the fabric sheath is five wires that can become tangled. This is bad for the lifespan of the unit.

- Please keep the cord in a safe place, where it cannot be pulled, tripped on, etc.

- We only warrant our controllers with our heating elements. This is for the safety of the user; using third-party heating elements can lead to critical failure.

 

 

Quartz Terms and Conditions

We do not warrant used Quartz. In the unlikely event that the Quartz arrives damaged, please do not use the Quartz and contact us with picture documentation. Again, we cannot warrant Quartz once it has been used. Please do a very thorough inspection upon arrival, in case of an unlikely event in transit.

 

Follow our instructions in the AugustHaus application very carefully when cleaning the banger. We do not recommend removing the banger from the heating coil for regular cleaning, however if you do require removing the banger please follow these rules:

  • Once the heating element has cooled down, hold the banger and the coil together with one hand/ This will securely brace the quartz.

  • Only pull the pin by the circular handle bent into the shape of the pin.

  • Pull the pin so that you continue in the direction of the bend.

  • Do NOT bend the pin when trying to remove it.

  • Do NOT pull the two ends of the pin apart.

 

 

We do not warrant the use of our product with any illicit substances.

We do not warrant the use of our product with other brand controllers or heating elements.

 

 

Repair deductibles

Repairs that are outside of the three year parts and labor warranty, or deemed outside of warranty due to a breach of the Terms and Conditions are subject to a $100* repair deductible. Please take due care when packing the contents for transport, as we are not held liable for parts broken in transit due to inadequate shipping methods. 

 

* Repair cost may exceed $100, depending on the severity of the damage to the KubeOne. A $100 repair deductible assumes there is no damage to the device enclosure.

For KubeOne control stations purchased before +

Any KubeOne control station purchased before 3/03/2019 is grandfathered into a limited lifetime warranty. Please note that the Terms and Conditions outlined on this page must be adhered to, please see above for Repair deductibles.

 

International Shipping and Service requests

All international shipping for both purchases and service requests is to be covered by the customer. Please take due care when packing the contents for transport, as we are not held liable for parts broken in transit due to inadequate shipping methods.

 

 

Requesting service

We’re glad to provide support for any and all KubeOne concerns. If you require assistance, please call or send us an email. We can be reached at (215)995-0258 (10AM-6PM EST Monday-Friday), or via email at August@TheAugustHaus.com or Sonny@TheAugustHaus.com

 

 

Return Policy

If you are unsatisfied with the product you may return it within two weeks of receiving the items for a refund (return shipping not included).

 

Please do not send used glass items, we cannot accept them as a return. Your return amount will be adjusted accordingly.